Customer Service Officer

Temporary Customer Services Officer – Supported Housing
Location: Plymouth
Hours: 23.75 per week | Monday–Friday, 9:00am–1:15pm
Contract: Starting ASAP Until 31 July 2026

We are looking for a professional and organised Customer Services Officer to provide temporary support within a Supported Housing service.
This is a front-facing, office-based role focused on delivering excellent customer service and supporting the day-to-day running of housing operations.
Key Duties:

• Act as the first point of contact for residents, visitors and enquiries
• Provide reception and administrative support
• Log and coordinate repairs and maintenance requests
• Maintain records, databases and routine reports
• Support rent payments and basic financial administration
• Arrange bookings and assist with meeting administration
• Promote safeguarding and maintain high service standards

About You:

• Strong customer service and communication skills
• Experience in administration and accurate record keeping
• Confident using Microsoft Office and IT systems
• Able to work independently and manage competing priorities
• Understanding of working with vulnerable people or complex needs

Desirable:

• Housing or supported housing experience

Appointment will be subject to an enhanced DBS check.