Customer Service Administrator

Customer Service Administrator 

Are you a confident communicator with strong administrative skills & passion for delivering excellent customer service?

 
Our client, a well-established utilities business based in Redhill, is looking to recruit a Customer Service Administrator to join their friendly and close-knit team. This is a fantastic opportunity for either a graduate looking to kick-start their career or an experienced/customer service professional seeking a varied & rewarding office-based role. 


Key Responsibilities:

• Acting as the first point of contact for customers via telephone & email 
  
  
• Managing incoming enquiries & directing them to the appropriate department
  
  
• Supporting the onboarding of new customers & setting up new subscriptions/accounts 
  
  
• Processing customer payments over the phone
  
  
• Assisting customers with account setup, pre-payment arrangements & general account queries
  
  
• Maintaining accurate customer records & updating internal systems
  
  
• Providing general administrative support across the business 
  
  

 
About you:

• Excellent communication skills, both written & verbal
  
  
• Confident & professional telephone manner
  
  
• Strong IT skills, including MS & database systems
  
  
• Full UK driving licence & access to a vehicle is essential 
  
  

 
The Package:

• Salary of £28,000pa 
  
  
• Monday to Friday, 9am-5pm 
  
  
• 25 days holiday + BH 
  
  

If you’re looking for a varied role where no two days are the same and want to join a business where you’ll genuinely make an impact, we’d love to hear from you.